Systems Engineer Sr – Solaris / Linux

Up to $97K

Responsibilities:

-Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.  

-Maintain deep technical knowledge of multiple technologies within a customer’s environment. 

-Provide direct operational support of largest managed services customers, maintaining ownership and a deep technical knowledge.

-Deliver end of the road support for complex environments. 

-Provide clear technical documentation and written ISO9001 procedures to ensure other members of operations can assist in monitoring, troubleshooting and changing complex customer environments.

-Responsible for direct customer communication, working closely with other operations technical teams and customer service teams.

-Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

-Provide technical assistance to all internal/external customers during environment outages.

-Have a familiarity environment resources being utilized by customers. Use this information to assist in resolving environment issues or trouble shooting impairments.

-Perform after-hours support as needed.

Qualifications: 

-Seven to Ten years industry experience in a UNIX systems operations management or systems engineering role.

-Bachelor degree with technical coursework or equivalent experience preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

-Extensive knowledge of data communication concepts and technologies is required

-Strong customer service and communications skills (written and oral) are required

-Strong problem isolation and resolutions skills required

-Must have the ability to lead and direct vendors to assist them in their efforts

-Strong interpersonal skills are a requirement

-Adaptable and willing to learn new technologies

-Excellent communications skills (written and oral) are required

-Strong time management and organizational skill are required

-Must have the ability to effectively work in a team environment, as well as independently

Experience with:

-Solaris and Red Hat/Linux administration in a production environment

-Solaris Zone experience from a support, implementation and troubleshooting perspective.

-Clustering and file systems experience with SUN clusters, OCFS, GFS, VXFS and/or Veritas Cluster Server

-Strong Scripting skills required.  Must be able to create scaleable management solutions for an Enterprise level hosting service (1000+ hosts under management)

-Sound understanding of hardware fundamentals.  Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications

-Able to troubleshoot and provide resolution for servers with performance issues

-Extensive problem-solving skills for debugging OS, application, and server related network issues

-Experience supporting BEA Weblogic or similar middleware platform

-Enterprise level storage (Array/SAN) and tape backup platforms

-OS tuning and troubleshooting with DBA team for Oracle based applications

-Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products

Additional Preferred Qualifications:

-College degree in Computer Science, MIS or equivalent experience.

-Certification(s) and/or experience in a production environment with of the major OS areas – Solaris, Linux, HP-UX, and/or AIX.  Veritas products: Veritas Clustering Service, and Veritas File System.

-Experience as a Microsoft Windows administrator and/or ESX would be beneficial.

Working Conditions:

-Ability to meet the physical demands of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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